Motoguru

Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the MotoGuru website, mobile application, and related services (collectively, the “Platform”), operated by MotoGuru Technologies Private Limited (“MotoGuru”, “Company”, “we”, “us”, or “our”).

By accessing, browsing, or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform or its services. These Terms constitute a legally binding agreement under the laws of India.

1. Nature of the Platform

MotoGuru is a technology-enabled platform that helps car owners discover, compare, and connect with verified independent garages for vehicle servicing and repairs.

  • Does not own or operate any garages
  • Does not directly provide mechanical, repair, or maintenance services
  • Acts only as a facilitator between users and third-party service providers

2. Eligibility

  • Be at least 18 years of age
  • Have the legal capacity to enter into a binding contract
  • Comply with applicable Indian laws

3. User Account & Responsibilities

Provide accurate information, maintain confidentiality of login credentials, and be responsible for all activities under your account.

4. Services Offered

  • Browse verified garages
  • Compare pricing, ratings, distance, and service inclusions
  • Request estimates and track service progress
  • Receive updates related to services

5. Estimates & Additional Work

Initial costs shared are estimates. If additional issues are identified, a revised estimate must be approved by you before work continues. Final costs are determined by the garage based on actual work performed.

6. Payments

Payments may be collected directly by garages or via third-party payment processors. MotoGuru is not responsible for payment disputes between users and garages, but may assist in resolution.

7. Cancellations & Refunds

Once a service is accepted and work has begun, cancellations may not be permitted. Refunds, if any, are subject to the garage’s policy and service status.

8. Limitation of Liability

MotoGuru shall not be liable for the quality of services provided by garages, delays or failures by third-party providers, or indirect, incidental, or consequential damages. Services are provided on an “as-is” and “as-available” basis.

9. Governing Law

These Terms are governed by the laws of India. Courts located in India shall have exclusive jurisdiction.

10. Contact

Email: enquiry@motoguru.in